Terms and Conditions of Service

AstraOps | Fastr Tech Inc. Effective Date: June 2026

1. Introduction and Acceptance of Terms

These Terms and Conditions of Service (“Agreement” or “Terms”) constitute a legally binding agreement between Fastr Tech Inc., a Delaware corporation doing business as AstraOps (“AstraOps,” “we,” “us,” or “our”), and the individual or entity (“Customer,” “you,” or “your”) that accesses or uses AstraOps’s AI agent orchestration platform, related software, APIs, tools, professional services, and documentation (collectively, the “Services”).

By creating an account, clicking “I Agree,” signing an Order Form, or otherwise accessing or using the Services, you agree to be bound by these Terms. If you are entering into this Agreement on behalf of an organization, you represent and warrant that you have authority to bind that organization, and “you” or “Customer” refers to that organization. If you do not agree to these Terms, do not use the Services.

2. Definitions

“Agent” or “AI Agent” means an autonomous software program configured on the AstraOps platform that performs tasks, interacts with systems or users, and can operate within a multi-agent orchestration topology.

“Agent Session” means a single, discrete interaction or execution run initiated by or on behalf of Customer using an AI Agent on the Platform, as counted by AstraOps’s metering systems.

“Customer Data” means any data, content, or information submitted to or processed by the Services by Customer or on Customer’s behalf.

“Documentation” means AstraOps’s technical and functional documentation made available to Customer in connection with the Services.

“Order Form” means any order form, statement of work, or similar ordering document executed by the parties that references these Terms.

“Platform” means the AstraOps cloud-based software platform, including Graph Studio, Developer Studio, AstraOps Aura, Voice AI, and Omnichannel capabilities.

“Subscription Plan” means the pricing tier (Free, Builder, Professional, or Enterprise) selected by Customer, as described at astraops.app/pricing and applicable Order Form.

“Subscription Term” means the monthly or annual period during which Customer is authorized to access the Services under the selected Subscription Plan.

“User” means an individual authorized by Customer to access and use the Services on Customer’s behalf, subject to the user limits of the applicable Subscription Plan.

“Usage Data” means aggregated and anonymized telemetry data generated by Customer’s use of the Services that does not identify Customer or any individual.

“Usage Credits” means monetary credits issued by AstraOps and applied against usage-based charges on the Platform, as specified in the applicable Subscription Plan.

3. Description of Services

AstraOps provides an AI agent orchestration platform that enables enterprises and developers to design, deploy, manage, observe, and scale multi-agent AI systems. The Platform includes, without limitation:

Graph Studio — visual drag-and-drop builder for designing agent topologies with version control and in-canvas testing.

AstraOps Aura — an AI copilot that generates agents, prompts, tools, and code from natural language instructions.

Developer Studio — custom hooks, 600+ pre-built tool integrations, and full version control.

Voice AI — multi-agentic conversational AI with low-latency voice capabilities.

Omnichannel Deployment — publish AI assistants across Slack, Microsoft Teams, WhatsApp, email, SMS, or via API.

AstraOps reserves the right to modify, enhance, or discontinue any feature of the Services upon reasonable notice to Customer. Material changes will be communicated at least thirty (30) days in advance unless required by law or to address security issues.

4. Account Registration and Security

4.1 Registration. To access the Services, Customer must create an account and provide accurate, complete, and current information. Customer agrees to keep this information updated.

4.2 Credentials. Customer is responsible for maintaining the confidentiality of login credentials and for all activities that occur under its account. Customer shall promptly notify AstraOps at [email protected] of any unauthorized access or suspected breach of account security.

4.3 User Management. Customer is responsible for designating Users up to the limit of its Subscription Plan, managing access controls, and ensuring Users comply with these Terms. Customer shall promptly revoke access for any User who is no longer authorized.

4.4 Minimum Age. The Services are not directed to individuals under eighteen (18) years of age. By creating an account, you represent that you are at least eighteen (18) years old.

5. Subscription Plans and Fees

5.1 Subscription Plans. AstraOps offers the following Subscription Plans, subject to change with notice in accordance with Section 5.6:

Free ($0/month): 1,000 agent sessions/month; 1 User; community support; $5 in usage credits. Intended for prototyping.

Builder ($20/month): 3,000 agent sessions/month; up to 5 Users; workflow automation; API triggers; $5 in usage credits.

Professional ($100/month): 12,000 agent sessions/month; up to 25 Users; advanced analytics; premium support; $5 in usage credits.

Enterprise (Custom pricing): Custom agent sessions; custom Users; private cloud hosting; dedicated support. Contact [email protected].

Current plan details and any applicable overage rates are published at astraops.app/pricing and incorporated herein by reference. In the event of a conflict, the Order Form governs for Enterprise Customers.

5.2 Usage Credits. Usage credits included in a Subscription Plan expire at the end of each billing cycle and are non-transferable and non-refundable.

5.3 Overage. If Customer exceeds the agent session allotment of its Subscription Plan, AstraOps will charge overage fees at the rates published at astraops.app/pricing or as set forth in the applicable Order Form. AstraOps will notify Customer when usage approaches plan limits.

5.4 Payment. Subscription fees are billed in advance on a monthly or annual basis. Payment is due at the start of each billing cycle via the payment method on file. All fees are in U.S. dollars and are non-refundable except as expressly set forth herein.

5.5 Late Payment. Overdue amounts accrue interest at the rate of 1.5% per month (or the maximum rate permitted by law, if lower) from the due date until paid in full. AstraOps reserves the right to downgrade or suspend access for non-payment after providing ten (10) days’ written notice.

5.6 Fee Changes. AstraOps may adjust Subscription Plan fees at the start of any renewal Subscription Term with at least thirty (30) days’ prior written notice.

5.7 Taxes. All fees are exclusive of applicable taxes. Customer is responsible for all taxes associated with its purchase of the Services, excluding taxes based on AstraOps’s net income.

5.8 Free Plan. Customers on the Free Plan may use the Services subject to applicable session and user limits. AstraOps reserves the right to modify or discontinue the Free Plan with thirty (30) days’ notice.

6. License Grant and Restrictions

6.1 License. Subject to Customer’s compliance with these Terms and timely payment of all fees, AstraOps grants Customer a limited, non-exclusive, non-transferable, non-sublicensable license during the Subscription Term to access and use the Services solely for Customer’s internal business purposes.

6.2 Restrictions. Customer shall not, and shall not permit any third party to:

• reverse engineer, decompile, disassemble, or attempt to derive the source code of the Platform;

• sublicense, sell, resell, transfer, assign, or otherwise commercially exploit the Services without AstraOps’s prior written consent;

• use the Services to build a competing product or service;

• access the Services through automated means other than AstraOps’s published APIs;

• use the Services to transmit malware, viruses, or any code of a destructive or disruptive nature;

• remove or obscure any proprietary notices on or within the Services;

• use the Services in a manner that violates any applicable law or regulation.

6.3 API Usage. Where AstraOps makes APIs available, Customer may integrate such APIs into its own applications in accordance with AstraOps’s API documentation and any applicable rate limits or usage policies communicated from time to time.

7. Customer Data and Privacy

7.1 Ownership. As between the parties, Customer retains all right, title, and interest in and to Customer Data. AstraOps does not claim any ownership rights in Customer Data.

7.2 License to Process. Customer grants AstraOps a limited, non-exclusive license to process Customer Data solely as necessary to provide the Services and as directed by Customer.

7.3 Customer Responsibilities. Customer is solely responsible for the accuracy, legality, and appropriateness of Customer Data. Customer represents and warrants that it has all rights, consents, and permissions necessary to submit Customer Data to the Services and to authorize AstraOps to process it as described in these Terms.

7.4 Privacy. AstraOps’s collection and use of personal data is governed by its Privacy Policy, available at astraops.app/privacy, which is incorporated herein by reference.

7.5 Data Processing Agreement. For Customers subject to data protection regulations such as GDPR or CCPA, AstraOps offers a Data Processing Agreement (“DPA”) upon request. Where a DPA has been executed, its terms will govern with respect to the processing of personal data.

7.6 Data Retention. Upon expiration or termination of the Agreement, AstraOps will retain Customer Data for up to sixty (60) days during which Customer may export its data. After this period, AstraOps will delete or anonymize Customer Data in accordance with its data retention policy, unless required by law to retain it longer.

8. Security

8.1 Security Measures. AstraOps maintains an information security program designed to protect Customer Data using appropriate administrative, technical, and physical safeguards. AstraOps is SOC 2 Type 2 certified and maintains isolated development, UAT, and production environments deployed on separate Kubernetes pods.

8.2 Security Incident Notification. AstraOps will notify Customer without undue delay (and in any event within seventy-two (72) hours) upon becoming aware of a confirmed security incident that results in unauthorized access to Customer Data.

8.3 Customer Compliance Obligations. Customer is responsible for its own compliance with laws and regulations applicable to its use of the Services and the Customer Data it processes through the Services. Customers with specific regulatory requirements should contact AstraOps prior to submitting regulated data to determine whether appropriate controls are in place.

9. Intellectual Property

9.1 AstraOps IP. AstraOps and its licensors retain all right, title, and interest in and to the Platform, Documentation, and all related intellectual property rights, including any improvements, enhancements, or derivatives thereof. No rights are granted to Customer except as expressly set forth in these Terms.

9.2 Feedback. If Customer provides suggestions, ideas, or feedback regarding the Services (“Feedback”), Customer grants AstraOps a perpetual, irrevocable, royalty-free license to use, incorporate, and commercialize such Feedback without obligation or restriction.

9.3 Usage Data. AstraOps may collect and use Usage Data to improve the Services. Usage Data will not include Customer Data and will not identify Customer or any individual.

9.4 Customer Configurations. Agents, workflows, and configurations created by Customer using the Platform (“Customer Configurations”) are owned by Customer. AstraOps will not use Customer Configurations for any purpose other than providing the Services.

10. Confidentiality

10.1 Definition. “Confidential Information” means any non-public information disclosed by one party (“Disclosing Party”) to the other (“Receiving Party”) that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure. AstraOps’s Confidential Information includes the Platform, pricing, and roadmap. Customer’s Confidential Information includes Customer Data.

10.2 Obligations. The Receiving Party agrees to: (a) hold the Disclosing Party’s Confidential Information in strict confidence using at least the same degree of care it uses for its own confidential information (but no less than reasonable care); (b) not disclose such information to third parties without prior written consent; and © use such information solely to exercise its rights or fulfill its obligations under these Terms.

10.3 Exceptions. Confidentiality obligations do not apply to information that: (a) is or becomes publicly known through no breach of this Agreement; (b) was rightfully known before disclosure; © is independently developed without use of Confidential Information; or (d) must be disclosed pursuant to law or court order, provided the Receiving Party gives prompt notice to the Disclosing Party where legally permitted.

11. Term and Termination

11.1 Term. This Agreement commences on the date Customer first accesses the Services and continues for the initial Subscription Term. Unless either party provides written notice of non-renewal at least thirty (30) days before the end of a Subscription Term, the Agreement will automatically renew for successive monthly or annual periods matching the original term.

11.2 Termination for Cause. Either party may terminate this Agreement upon written notice if the other party materially breaches this Agreement and fails to cure such breach within thirty (30) days of receiving written notice of the breach.

11.3 Termination for Insolvency. Either party may terminate this Agreement immediately if the other party becomes insolvent, makes a general assignment for the benefit of creditors, or becomes subject to bankruptcy or similar proceedings.

11.4 Downgrade or Cancellation. Customer may downgrade or cancel its Subscription Plan at any time. Changes take effect at the start of the next billing cycle. No refunds are provided for unused portions of a current billing cycle except as required by applicable law.

11.5 Effect of Termination. Upon termination or expiration: (a) all licenses granted hereunder immediately terminate; (b) each party shall promptly return or destroy the other’s Confidential Information; © Customer shall pay all outstanding fees accrued through the termination date; (d) AstraOps will provide Customer a sixty (60) day window to export Customer Data.

11.6 Survival. Provisions regarding payment, confidentiality, intellectual property, limitation of liability, indemnification, and governing law shall survive termination.

12. Representations and Warranties

12.1 AstraOps Warranties. AstraOps represents and warrants that:

• the Services will perform materially in accordance with the Documentation during the Subscription Term;

• AstraOps will implement and maintain commercially reasonable security measures;

• AstraOps has the right to enter into this Agreement and grant the licenses herein.

12.2 Customer Warranties. Customer represents and warrants that:

• it has the legal authority to enter into this Agreement;

• Customer Data does not and will not infringe any third-party rights;

• it will use the Services in compliance with all applicable laws and regulations.

12.3 Disclaimer. EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” ASTRAOPS EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. ASTRAOPS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

13. Limitation of Liability

13.1 Exclusion of Consequential Damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.2 Cap on Liability. EACH PARTY’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY CUSTOMER IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

13.3 Exceptions. The limitations in Sections 13.1 and 13.2 do not apply to: (a) Customer’s payment obligations; (b) either party’s indemnification obligations; © damages arising from a party’s fraud, willful misconduct, or gross negligence; or (d) a party’s breach of confidentiality obligations.

14. Indemnification

14.1 AstraOps Indemnification. AstraOps will defend Customer against third-party claims alleging that the Platform, as used in accordance with this Agreement, infringes a third party’s intellectual property rights, and will indemnify Customer against costs and damages finally awarded. AstraOps’s obligations under this Section do not apply if the claim arises from: (a) Customer’s modification of the Services; (b) use of the Services in combination with products not provided by AstraOps; or © use contrary to Documentation or this Agreement.

14.2 Customer Indemnification. Customer will defend and indemnify AstraOps against third-party claims arising from: (a) Customer Data; (b) Customer’s breach of this Agreement; or © Customer’s violation of applicable law.

14.3 Procedure. The indemnified party must: (a) promptly notify the indemnifying party of the claim; (b) grant sole control of the defense and settlement; and © provide reasonable cooperation. The indemnified party may participate at its own expense with counsel of its choice.

15. Service Levels and Support

15.1 Uptime. AstraOps will use commercially reasonable efforts to achieve 99.5% monthly uptime for the Platform (excluding scheduled maintenance and circumstances beyond AstraOps’s reasonable control). Specific SLAs for Enterprise Customers are set forth in the applicable Order Form.

15.2 Maintenance. AstraOps will use reasonable efforts to schedule maintenance windows during off-peak hours and will provide advance notice where practicable.

15.3 Support. Support access varies by Subscription Plan: Free Plan customers receive community support; Builder customers receive standard email support; Professional customers receive premium support with faster response times; Enterprise customers receive dedicated support as specified in the applicable Order Form.

16. Acceptable Use Policy

Customer agrees not to use the Services to:

• violate any applicable law, regulation, or third-party rights;

• process or store illegal content, including content that constitutes harassment, discrimination, or hate speech;

• engage in unauthorized data collection or surveillance of third parties;

• introduce malicious code, conduct denial-of-service attacks, or attempt to penetrate security systems;

• engage in fraudulent or deceptive activities;

• generate or disseminate AI-generated content intended to deceive or defraud third parties;

• violate export control or sanctions laws.

AstraOps reserves the right to investigate suspected violations and may suspend or terminate Customer’s access upon confirmation of a material violation of this Acceptable Use Policy.

17. Force Majeure

Neither party will be liable for delays or failures in performance resulting from events beyond its reasonable control, including acts of God, natural disasters, terrorism, government actions, pandemics, power failures, or internet service disruptions. The affected party must notify the other promptly and take reasonable steps to minimize the impact. If such circumstances continue for more than sixty (60) days, either party may terminate the Agreement upon written notice.

18. Governing Law and Dispute Resolution

18.1 Governing Law. This Agreement is governed by the laws of the State of Delaware, without regard to its conflict of law principles.

18.2 Dispute Resolution. The parties will attempt to resolve disputes informally for thirty (30) days before initiating formal proceedings. If unresolved, disputes shall be finally settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will be conducted in English, seated in Wilmington, Delaware, by a single arbitrator.

18.3 Injunctive Relief. Notwithstanding Section 18.2, either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information.

18.4 Class Action Waiver. TO THE EXTENT PERMITTED BY LAW, ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION.

19. General Provisions

19.1 Entire Agreement. This Agreement (including all Order Forms, the Privacy Policy, and any addenda) constitutes the entire agreement between the parties and supersedes all prior negotiations, representations, or agreements relating to its subject matter.

19.2 Amendments. AstraOps may update these Terms from time to time. AstraOps will notify Customer of material changes at least thirty (30) days in advance via email or in-platform notice. Continued use of the Services after the effective date of changes constitutes acceptance.

19.3 Waiver. A party’s failure to enforce any provision of this Agreement will not constitute a waiver of that party’s rights to later enforce such provision.

19.4 Severability. If any provision is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable. If modification is not possible, the provision will be severed, and the remainder of the Agreement will remain in full force.

19.5 Assignment. Customer may not assign or transfer this Agreement or any rights hereunder without AstraOps’s prior written consent. AstraOps may assign this Agreement in connection with a merger, acquisition, or sale of all or substantially all of its assets.

19.6 Notices. All legal notices under this Agreement must be in writing and sent to AstraOps at [email protected] or to the address on file for Customer. Notices are effective upon confirmed delivery.

19.7 Relationship of Parties. The parties are independent contractors. Nothing herein creates a partnership, joint venture, agency, employment, or franchise relationship.

19.8 Export Compliance. Customer agrees to comply with all applicable U.S. and international export control laws, regulations, and sanctions with respect to the Services.

19.9 Counterparts. This Agreement may be executed in counterparts, each of which will be deemed an original and all of which together will form one agreement.

20. Contact Information

For questions about these Terms, please contact:

Fastr Tech Inc. d/b/a AstraOps Legal Department Email: [email protected] Website: astraops.app Pricing: astraops.app/pricing